Frequently Asked Questions
Everything you need to know about our scents and shipping.
What type of wax do you use in your candles?
We use a premium, eco-friendly soy wax blend that ensures a clean, long-lasting burn without the soot associated with paraffin wax.
How long do your reed diffusers typically last?
Our 200ml reed diffusers are designed to provide a consistent fragrance for approximately 3 to 4 months, depending on the humidity and airflow of the room.
Do you offer international shipping?
Yes, we ship our candles and diffusers worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
What should I do if my order arrives damaged?
We take great care in packaging our glass products, but if an item arrives broken, please email us a photo of the damage within 48 hours for a full replacement or refund.
Are your fragrances safe for pets?
While we use high-quality essential oils and phthalate-free fragrance oils, we recommend keeping diffusers out of reach of pets and ensuring proper ventilation in the room.
How can I maximize the burn time of my candle?
Always trim the wick to 1/4 inch before lighting and allow the wax to melt to the edges of the jar during the first burn to prevent tunneling.